Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription, you’ll receive recurring deliveries based on the subscription frequency you select. Your payment details will be stored securely and you’ll be charged for each recurring delivery.

AuraFem subscriptions require a minimum of 2 successful payments, including the initial order. The subscription cannot be cancelled or paused before the second successful payment has been completed. After the second successful payment, you may cancel your subscription at any time.

Your subscription will continue to renew automatically according to your selected delivery frequency until you cancel it. You can manage your subscription using the link provided in your order confirmation and subscription emails.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.