Shipping policy
SHIPPING POLICY
This Shipping Policy applies to orders placed through AuraFem, a brand operated by Hollmann OÜ, registry code 17589770, registered at Sepapaja tn 6, 15551 Tallinn, Estonia.
Shipping Destinations
We currently ship to selected countries within the European Union that are available at checkout.
Shipping Cost
We currently offer free standard shipping on eligible orders to the destinations available at checkout.
Order Processing
Orders are processed before being handed over to the relevant fulfilment and delivery partners. Processing times may vary depending on order volume, product availability and operational circumstances.
Estimated Delivery Times
Estimated delivery times may vary by destination and will depend on the selected delivery route, fulfilment partner, customs processing and local carrier conditions. Where an estimated delivery timeframe is provided at checkout or in your order confirmation, it should be treated as an estimate unless expressly stated otherwise.
Tracking
Where tracking is available, tracking information will be provided after the order has been dispatched. Please allow some time for tracking information to become active after shipment.
Taxes, Customs and Import Charges
Applicable taxes and any customs or import charges will be handled in accordance with applicable law and the information displayed during checkout. Where additional charges apply, these will be handled according to the applicable fulfilment, tax and customs arrangements for the order.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete delivery information. If you notice an error in your shipping address, please contact us as soon as possible at support@aurafem.eu. We cannot guarantee that an address can be changed after an order has entered fulfilment.
Delays and Delivery Issues
If your order is significantly delayed, lost, or arrives damaged, please contact support@aurafem.eu so that we can investigate the issue with the relevant fulfilment or delivery provider. Nothing in this Shipping Policy limits any mandatory consumer rights available to you under applicable law.
Contact
AuraFem is a brand operated by Hollmann OÜ.
Registry code: 17589770
Registered address: Sepapaja tn 6, 15551 Tallinn, Estonia
Email: support@aurafem.eu